Medical Practices, Group Practices & PVE
Practice IT that has your back.
For single practices, group practices and primary care units (PVE/PVZ) – more than 300 doctors trust IT United.
What IT does a medical practice need?
A medical practice needs IT that runs reliably and protects patient data: the practice software on a secured server or in the cloud, workstations at reception and in treatment rooms, the e-card connection, telephony, printers and scanners – and someone who holds it all together.
That is exactly what we take on. We set up servers, workstations, dictation, printing and scanning the way your daily practice requires – and act as the interface to all partners: e-card/ELGA (Austria’s electronic health record), report transmission, online calendars, patient information, medical history and medical devices.
We are independent of software vendors. That is why we support your existing solution just as well as we accompany you neutrally when switching.
Typical requests from medical practices
New practice, group practice or PVE
We plan network, IT and phone system together with your architect and practice planner – as general contractor for all the technology.
Security for patient data
Firewall, endpoint protection, encrypted backups and clear permissions – so that sensitive data stays protected.
Reachability by phone
Voice menus, queues and opening-hour announcements that take the pressure off – and call forwarding when the practice is closed. Even when many calls come in at once.
Group practices & PVE
IT for group practices and primary care units
Several doctors plus nursing, therapy and social work, long opening hours and often several sites: in group practices and PVE (primary care units), IT has to do more than in a single practice. We support primary care units and know the requirements from experience.
Role-based permissions
Doctors, nursing, therapy and reception each see only what they need for their work – and new colleagues are ready to go on their first day.
Telephony for many lines
Call distribution across several reception desks, queues, separate announcements per area and callbacks – so that nobody is left hanging on an engaged tone.
Several sites, one IT
Sites and network partners securely connected, shared appointment and patient management, centrally supported.
Uniform workstations
Identically configured devices so that everyone can work at any desk – with central maintenance and updates in the background.
Are you founding a PVE or joining forces in a group practice? We plan the IT with you from the start – network, telephony and practice software for everyone involved. Arrange a conversation Already have an IT provider and would like to switch? How the switch works.
Obligations & deadlines
What applies to medical practices – and how we help
Digitalisation in healthcare brings new obligations. An overview of the most important points for doctors in private practice:
2024Electronic fee notes (WAHonline)
Since July 2024, elective physicians (doctors without a health insurance contract) with more than 300 different patients per year have submitted fee notes electronically to the ÖGK (Austrian Health Insurance Fund).
Set-up in the practice software and at the workstations
2025Fax ban in healthcare
Since 1 January 2025, fax has no longer been a permitted standard channel for health data; the transition period ended on 30 June 2026.
Switch to secure alternatives such as electronic report transmission, the health partner portal or encrypted email
2026e-card obligation for elective physicians
Since 1 January 2026, elective physicians must also be connected to the e-card system and be able to use the e-prescription.
Connection via an approved network operator, e-card reader, coordination with the practice software
ongoingGDPR & health data
Health data is one of the specially protected categories of data and requires strict technical and organisational measures.
Access rights, encryption, tested backups, documentation
More detail in our articles on the e-card obligation for elective physicians and the fax ban. Binding information is provided by the Vienna Medical Association (Ärztekammer Wien) and the Austrian Health Insurance Fund (ÖGK).
“We have grown considerably in recent years and were looking for someone who understands these changing requirements and gets involved proactively, already in the planning phase.
IT United rebuilt our entire IT infrastructure from the ground up. Today our systems run on two servers in high availability, and all PCs in the treatment rooms and the office as well as our phone system are looked after by IT United. With opening hours from 7 am to 8 pm, that is crucial for us: the technology simply has to work so that we can focus entirely on our patients.
With IT United we have a partner who thinks ahead, understands how our practice works and grows with us.”
“When we moved our practice, it was important to me that operations at the new location could start smoothly as quickly as possible. IT United was actively involved in the planning and implementation and in coordinating the various trades. This made it possible to open a superbly equipped practice in no time. We thank the IT United team for their commitment.”
Client quotes translated from German.
Relieve your reception
Telephony and AI that give your team time back.
Voice menus, opening-hour announcements and callbacks noticeably take the pressure off reception. And with houdini you use AI for letters and report summaries without patient data leaving the practice in plain text.
- Announcements for prescriptions, reports and appointments
- Forwarding outside practice hours
- AI support with an on-site data protection filter
Frequently asked questions
Questions about IT in your practice
Your question is not listed? Call us on +43 1 2266 2260.
What IT does a medical practice need?
Typically a server or a cloud solution for the practice software, workstations at reception and in the treatment rooms, an e-card connection, printers and scanners, a phone system, a firewall and a tested backup. The exact scope depends on the specialty and size.
Do you support my practice software?
We support the technical environment of all common practice programs, including EasyOrdi, Innomed, MedStar, Care01, Dentalpro, Powerdent, Softdent, Ganymed, 4myhealth, Latido and WinDent, and coordinate directly with the respective vendor.
What do I need to do as an elective physician for the e-card obligation?
You need a connection to the e-card system via an approved network operator, a card reader and practice software that supports the e-card system and the e-prescription. We organise the line, devices and set-up and coordinate with your software provider.
What do I replace the fax with?
For reports and referrals, electronic report transmission services, the social insurance health partner portal (Gesundheitspartnerportal) or end-to-end encrypted emails are suitable. Which solution fits depends on your partners – we set it up and train your team.
How is patient data protected with you?
With clear access rights, up-to-date software, firewall, virus protection, encrypted backups and a copy in our data centre in Vienna. Remote support only takes place when you approve it.
Can I use AI in my practice without disclosing patient data?
Yes. With houdini, names, diagnoses and social insurance numbers are automatically replaced by placeholders before they are sent to the AI and put back into the response. Patient data does not leave the practice in plain text.
What happens if the server in the practice fails?
With a tested backup and an emergency plan, we restore the practice software as quickly as possible – depending on the solution, on replacement hardware or as a virtual server. To keep it from coming to that, we monitor the systems continuously.
Do you also support group practices and primary care units?
Yes. We support primary care units (PVE) and group practices – from IT planning when they are founded, through network, telephony and practice software, to ongoing support for all workstations and sites.
How do you organise access rights when several professions work with patient data?
With a role-based permission concept: each professional group receives exactly the access it needs – in the practice software, on drives and in Microsoft 365. New staff are set up from a template, and when someone leaves, all their access is blocked.
Do I have to sign a contract?
No. You can engage us without obligation, without cancelling existing contracts with your software suppliers or having to buy new devices.
Read more
Insights for medical practices
ecard for elective physicians („Wahlärzt:innen“) in Austria mandatory from 2026: Practical steps for successful implementation
Read more
ELGA: mandatory storage of lab and radiology reports from July 2025
Read more