Cloud phone system
- Hardware in the office
- Only phones or apps
- Costs
- Monthly per user
- Home office & mobile
- Yes, with no extra effort
Best suited for
Flexible teams, multiple sites, growing businesses
Phone systems
Phone systems that keep you reachable – in the office, on your mobile and when working from home.
We plan, install and look after modern phone systems for businesses, law firms and medical practices in Vienna.
What can a modern phone system do?
A modern phone system runs over the internet (VoIP) and works the same on a desk phone, on a computer and as an app on your mobile. Calls can be routed by opening hours, department or queue, and for your customers it makes no difference whether you are working in the office or from home.
We look after both on-premises systems and cloud phone systems. For law firms and medical practices in particular, the phone is the most important line to the outside world – so we connect it with your practice or law firm software and set it up to take the pressure off your reception.
Features
What your phone system does for you
Reachability
Call forwarding, hunt groups and queues make sure calls never go unanswered.
Voice menu
“Press 1 for appointments …” – calls go straight to the right person.
Opening hours
Outside opening hours, an automatic announcement, voicemail or forwarding to the on-call service.
Apps & softphones
Clients for Windows and macOS plus apps for iPhone and Android – your company number goes wherever you go.
Multiple sites
Several numbers or sites in one system, with free internal calls.
Software integration
Caller details shown from your CRM, practice or law firm software, and click-to-dial.
Scope of services
Everything around your telephony
- Advice: cloud phone system or on-premises system
- Transfer of your existing phone numbers
- Setup of announcements, queues and voice menus
- Desk phones, headsets and apps
- Integration with practice, law firm or CRM software
- Ongoing support and changes via remote maintenance
In brief
What is VoIP?
VoIP (voice over IP) means making calls over the internet instead of a traditional phone line. Calls are transmitted as data – which is why features such as a mobile app, working from home and software integration come naturally.
The old ISDN lines are gradually being replaced by IP connections (SIP). If you still run an older system, you should plan the switch before it is forced on you.
Comparison
Cloud phone system or on-premises system?
On-premises system
- Hardware in the office
- Your own phone server
- Costs
- Purchase plus maintenance
- Home office & mobile
- Yes, with the appropriate setup
Best suited for
Special requirements, many extensions, your own infrastructure
How we work
Switching without missed calls
Clarify your needs
How many workstations, which call processes, and which software should be connected?
Concept & quote
We recommend the system, devices and call flows – with clear costs.
Switchover
We prepare everything, transfer your numbers and switch over at an agreed time.
Support
We make changes to announcements, times and extensions quickly via remote maintenance.
For medical practices
Fewer calls at reception, happier patients.
Voice menus, opening-hours announcements and callbacks noticeably ease the load on reception. Read more in our article How telephony solutions improve appointment management.
IT for medical practices- Announcements for prescriptions, test results and appointments
- Automatic forwarding outside surgery hours
- Patient details shown when a call comes in (depending on the practice software)
Can I keep my existing phone number?
Yes. Phone numbers can be moved to the new system (number porting). We coordinate this with your previous provider so that you remain reachable throughout.
What does a new phone system cost?
With a cloud phone system you pay a monthly amount per user, plus devices and the one-off setup. An on-premises system has higher purchase costs but often lower running costs. We calculate both options for you.
Does the phone system work on my mobile too?
Yes. With an app you make calls using your company number and can be reached on your extension – whether in the office, at home or on the move.
What happens if the internet goes down?
For this case, automatic forwarding to mobiles or a second internet connection can be set up. That way you stay reachable even during an outage.
What is a voice menu (IVR)?
A voice menu greets callers and routes them to the right place at the press of a key, for example “Press 1 for appointments, 2 for test results”. This eases the load on reception and shortens waiting times.
Does ISDN still exist?
In Austria, ISDN is gradually being replaced by IP connections. Older systems that only support ISDN should be switched to a modern IP phone system in good time.
Read more
More on this topic from our blog
5 Key Benefits of Telephony Solutions in Healthcare
Read more
Are You Still Digitising – or Already Automating? A Guide for Businesses.
Read more