Switch IT provider · Medical practices
Switch IT provider – for your medical practice.
Simple, secure, without downtime: we take over your practice’s IT in an orderly, documented way – including coordination with your previous provider.
How do I switch my practice’s IT provider?
You arrange an initial consultation, review your existing contract together with your new IT provider and have the handover coordinated. IT United takes over access to the server, firewall, Microsoft 365, domain and practice software, checks the backups and documents everything – without downtime, with work done outside surgery hours.
Changing IT service provider looks like a lot of work, but it can be planned. What matters is that access and knowledge are handed over completely and the practice can keep working during the changeover. That is exactly what our process is designed for.
- Free, no-obligation initial consultation
- We coordinate the handover with your previous provider
- Work done outside surgery hours
- Only what is necessary is changed straight away
- Every access is documented
- Supported by a team of 14 people in Vienna
Warning signs
How can I tell it is time to switch?
Switching makes sense when IT problems regularly slow down everyday work in the practice or nobody has an overview any more. These are the signs we hear about most often in initial consultations:
Long waiting times
You wait hours or days for a call back while the e-card cannot be read at reception or a workstation is down.
Nobody checks the backup
There is a backup, but nobody knows whether the practice data could really be restored in an emergency.
No documentation
Passwords, licences and the network plan exist only in the technician’s head – or not at all.
Changing contacts
Every time you call, you have to explain your practice from scratch. Nobody knows your practice software and your processes.
Updates are left undone
Windows, the firewall and the practice program run on old versions, and warnings are ignored.
No understanding of medical practices
e-card, ELGA (Austria’s electronic health record), transmission of findings and surgery hours are foreign concepts to your provider.
Process
How switching to IT United works – in 7 steps
The switch follows a fixed process so that nothing is forgotten and the practice can keep working throughout.
Initial consultation & inventory
We discuss what works and what is causing problems, and record workstations, servers, network, practice software and existing contracts.
Review contract & notice period
Together we look at your existing support contract and plan the switch so that there is no gap in support.
Request the handover
If you wish, we coordinate the handover with your previous provider – factually and on an equal footing.
Secure & document access
Firewall, server and hypervisor, Microsoft 365 and email, domain and DNS, Wi-Fi, backups, licences and practice software: everything is taken over and recorded.
Security check & immediate measures
We check the backup, updates and access, and fix only what is immediately necessary. We plan larger changes together with you.
Transfer into ongoing support
Monitoring and remote maintenance are set up, and from now on we are your point of contact for all IT questions.
Completion & documentation
You receive complete documentation of your IT – it belongs to you, independently of us.
What we take care of
You do not have to negotiate with your previous provider yourself.
With your consent, we coordinate the technical handover directly with your previous provider – factually and without accusations. You are kept informed of every step and have a say in every decision.
We work with minimal intervention: at first we change only what is immediately necessary. Every administrative access is documented with date, purpose and content.
- Requesting login details and documents
- Taking over firewall, server, Microsoft 365, domain and Wi-Fi
- Checking and testing the backups
- Coordination with your practice software vendor and e-card network operator
- New, complete documentation for you
Medical practices
What happens to the e-card, practice software and transmission of findings?
These systems keep running during the switch. We take over the technical support and coordinate directly with the relevant partners.
e-card and GINO
The e-card connection via your network operator stays in place. We check card readers, the GINO box and the network, and we are your point of contact if something goes wrong.
Practice software
We look after the environment of all common practice programs, such as EasyOrdi, Innomed, MedStar or Latido, and coordinate with the vendor – without touching your software contract.
Transmission of findings and ELGA
We check that transmission of findings, the online appointment calendar and ELGA services are set up correctly, and add the access details to the documentation.
Health data and GDPR
Health data enjoys special protection. We check access rights, encryption and backups, and record changes in a traceable way.
Checklist
The documents and access details you should have
The more complete this list, the faster and smoother the switch. If something is missing, that is no problem – that is exactly what the inventory is for.
- Support contract with your previous IT service provider (term, notice period)
- List of workstations, printers, scanners and medical devices with a network connection
- Login details or administrator access for servers, firewall and Wi-Fi
- Access to Microsoft 365 or your email provider (global administrator)
- Domain: which provider it is registered with, access to DNS management
- Licences: Windows, Office, antivirus, backup software
- Contact person and contract number with the vendor of your practice software
- Contract and access for the e-card connection (network operator, GINO)
- Access to transmission of findings, online appointment calendar and ELGA services
- Phone system: provider, contract, phone numbers
- Where are the backups stored, who checks them, and when was the last test restore?
Why IT United
Your IT partner for medical practices in Vienna
IT United is an IT service provider based in Vienna’s Währing district, supporting medical practices, group practices and primary care units (PVE). More than 300 doctors rely on our support.
- A team of 14 people, with an office in Erndtgasse in Vienna
- Founding team with more than 20 years of IT experience
- Experience with all common practice programs and the e-card connection
- Fixed contacts instead of a hotline queue
- Remote maintenance and on-site service in Vienna and the surrounding area
“When we moved our practice, it was important to me that operations at the new location could start smoothly as quickly as possible. IT United was actively involved in the planning and implementation and in coordinating the various trades. This made it possible to open a superbly equipped practice in no time. We thank the IT United team for their commitment.”
Frequently asked questions
Questions about switching IT provider
Answers on process, duration, login details and costs.
How does switching IT provider work for a medical practice?
In seven steps: initial consultation and inventory, review of the existing contract, request for the handover, takeover and documentation of all access, security check, setup of ongoing support, and completion with full documentation. IT United coordinates the individual steps; you decide on each one.
How long does the switch take?
That depends on the size of the practice and the state of the documentation. The technical takeover itself is often done within a few days; we time it around your notice period and quieter periods in the practice.
Will the practice have any downtime?
The aim is a switch without downtime. We schedule any necessary work on servers, network or practice software outside surgery hours, and day-to-day operation with the e-card and practice program continues.
How do I get login details and documentation from my previous provider?
As a rule, you request the documents from your previous provider – if you wish, we take care of the coordination. What exactly has to be handed over is usually set out in your support contract; we review this together with you.
Do I have to talk to the old provider myself?
No, not if you would rather not. With your consent, we coordinate the technical handover directly and keep you informed of every step.
What happens to e-card/GINO, practice software and transmission of findings?
These systems keep running. We take over the technical support, coordinate with the vendor of your practice software and the network operator of the e-card connection, and check that transmission of findings and ELGA services are set up correctly.
What happens to licences, domain, email and backups?
Licences, domain, Microsoft 365 and backups usually belong to the practice. We make sure the administrator access lies with you or with us, document everything and test that the backups can be restored.
When is the right time to switch?
At the latest when IT problems slow down everyday work in the practice or nobody knows whether the backup works. Quieter weeks, such as holiday periods, are a good time, with a date well before the end of the notice period.
What does switching cost?
The initial consultation is free of charge. The effort for the takeover depends on the size and condition of your IT; after the inventory, you receive a quote before any costs are incurred.