Confidentiality
What it is about
Client data may only be accessible to authorised persons – including towards IT service providers.
How we help
Permission concept, encryption, logged remote support only with your approval
Law Firms & Tax Advisers
Confidential. Available. From anywhere.
With over 20 years of IT experience, we support lawyers, notary’s offices, tax advisers and auditors in Vienna – with experience in all common law firm software.
What makes good law firm IT?
Good law firm IT is reliable, confidential and mobile: law firm software, WebERV and signatures work when deadlines are running, client data is accessible only to authorised persons, and the team works just as securely at the office, in court and from home.
We install, maintain and connect your law firm software with everything that goes with it – from dictation and archive to electronic legal communication. Thanks to our direct line to the vendors, we solve problems without you having to mediate between providers.
We are vendor-independent: we support your existing solution or accompany you neutrally when switching. Would you like to switch IT provider? How the switch works.
What law firms can expect from us
Work securely on the move
Office, home and court – with secure remote access and telephony that works the same everywhere.
Confidentiality, technically implemented
Encryption, multi-factor sign-in, permission concepts and tested backups for client data.
Digitalisation that saves time
Scanning and filing workflows, templates and automation that cut down routine work.
New office or moving
Network, IT and telephony as a complete package – coordinated with your architect and property management.
Monitoring instead of surprises
We often spot problems before you notice them – and fix them calmly.
A personal contact
A dedicated team that knows your firm – no waiting in a hotline queue.
Mobile working
Office, court and home – the same files everywhere.
Via encrypted access, you work from anywhere with your law firm software, your case files and your dictation. The phone system runs as an app on your mobile – your clients reach you on the usual number.
- VPN or a secured cloud environment
- Multi-factor sign-in for all access
- Dictate on the move, processing in the office
- Telephony app with your firm’s number
AI with confidentiality
Written submissions and summaries with AI – without disclosing client data.
With houdini, names, case numbers and account numbers are replaced by placeholders before they are sent to the AI and put back into the response. The filter runs on a server in your office.
Discover houdini- Plain text stays in your office
- Your team works with real names
- PDFs, scans and emails too
Special requirements
What law firm IT has to deliver – and how we help
Electronic legal communication
What it is about
Filings and service of documents run via WebERV (Austria’s electronic legal communication system), signatures via ID Austria – outages cost deadlines.
How we help
Stable set-up, monitoring, fast help when something goes wrong
Retention
What it is about
Case files and accounting records must remain unchanged and retrievable for years.
How we help
Archive, long-term backup, restore tests
GDPR
What it is about
Personal data requires technical and organisational protection measures and their documentation.
How we help
Implementing and documenting measures, training your team
Questions of professional law are answered by your bar association or your legal adviser – we take care of the technical implementation.
How we get started
Four steps to supported law firm IT
Initial consultation
We get to know your firm, your software and the way you work.
Law firm IT check
We check servers, workstations, remote access, backup, security and telephony.
Handover
We take over access credentials, coordinate with your software vendors and fix urgent issues first.
Ongoing support
Help via remote support or on site, preventive maintenance and a dedicated contact.
“Since we founded our firm, our IT has grown with us. IT United understands our requirements, thinks ahead and is reliably there when we need them.”
“Planning, sizing and implementation came from a single source, professional and straightforward. Today I have IT that works reliably.”
“IT United delivered a solution in no time that lets us work equally efficiently at home, on the move and at the office.”
Client quotes translated from German.
Frequently asked questions
Questions about IT in your law firm
Your question is not listed? Call us on +43 1 2266 2260.
Which law firm software do you support?
We support the technical environment of all common law firm programs, such as Advokat, jurXpert, notarXpert and WinCaus, as well as WebERV, archive systems, ELBA and dictation solutions such as Philips SpeechExec and Dragon. We coordinate directly with the vendors.
How is confidentiality preserved when you look after our IT?
We only access systems with your approval, set up permissions so that each person only sees what they need, and document our work. Remote support is encrypted and only takes place after confirmation.
Can I work securely from home or on the move?
Yes. Via encrypted access (VPN or a secured cloud environment) and multi-factor sign-in, you work from anywhere just as you do at the office. With a modern phone system, you can be reached on your firm’s number.
What should we do if WebERV or the signature does not work?
Get in touch straight away – the problem can usually be solved quickly via remote support. To make disruptions less frequent, we monitor the systems and keep software and certificates up to date.
How are case files and data backed up?
Automatically and several times over: locally for fast recovery and additionally in our data centre in Vienna. We regularly test that restoring works.
May we use AI for written submissions and summaries?
With houdini, names, case numbers and account numbers are automatically made unrecognisable before they are sent to the AI and put back into the response. We work out together how this fits into your data protection and professional conduct framework.
Do you also support tax advisers?
Yes. We support tax advisory and auditing firms just as we support law firms – with the same requirements for availability, confidentiality and archiving.
