About us
A team that knows your IT.
IT United is run by two founders with more than 20 years of combined experience in IT, networks and telephony – and a team that runs technology with enthusiasm and a sense of responsibility.
Our team
The people behind IT United
Management, assistance and a technical team of 11 people who look after your systems – via remote support from our office in Währing or on site with you.
Management & assistance
Christoph WiesnagrotzkiManaging Director
Mauro CaprioliManaging Director
Anca BilcAssistant & Accounting
Technical team
Erich WeidenhillerTechnician
Ilan IlyabaevTechnician
Christoph LahodnyTechnician
Alexander HoffmannTechnician
Alexander FinkTechnician
Dean SchmidTechnician
Erich PirkerTechnician
Fatih DuyguTechnician
Niklas MüllerTechnician
Semi KoukiTechnician
Nikolai HudolinApprentice
Who is IT United?
IT United is an IT service provider from Vienna-Währing. A team of 14 people looks after businesses, law firms and medical practices in Vienna and the surrounding area – from workstations and servers to security and backup, phone systems and the use of AI.
Founded by Christoph Wiesnagrotzki and Mauro Caprioli, IT United stands for a simple idea: businesses should be able to focus on their work, not on their IT. That takes technology that runs reliably, and people who can be reached when something does go wrong.
Many businesses have IT that has “grown over time”: devices of different ages, access credentials nobody remembers any more, a backup that has never been tested. We bring order to it, document it and keep it up to date – as part of ongoing support or for individual projects.
| Company | IT United GmbH, company register no. FN 594303a, Commercial Court of Vienna |
|---|---|
| Founded | 2019 – the founding team brings more than 20 years of combined IT experience |
| Location | Erndtgasse 9–11, 1180 Vienna, Austria (Währing) |
| Management | Christoph Wiesnagrotzki and Mauro Caprioli |
| Team | 14 people, 11 of them technicians |
| Clients | Businesses and SMEs, law firms and tax advisers, medical practices |
| Service area | Vienna and the surrounding area, Lower Austria – and beyond via remote support |
| Services | Managed IT, IT security, backup, cloud and Microsoft 365, networks, phone systems, consulting, hardware and software, AI consulting |
Clients & references
What our clients say about us
“Fast and efficient support and a friendly working relationship have always convinced us. That is why we trust IT United.”
“Since we founded our firm, our IT has grown with us. IT United understands our requirements, thinks ahead and is reliably there when we need them.”
“With opening hours from 7 am to 8 pm, the technology simply has to work. With IT United we have a partner who thinks ahead, understands how we work and grows with us.”
Some of our clients
More than 500 businesses, law firms and medical practices trust us.
Way of working
How we work
You can tell good IT support mainly by how rarely you need it. These principles apply to every client, whether a single-doctor practice or a business with several locations.
Dedicated contacts
You speak to people who know your systems and your workflows – not to an anonymous hotline.
Vendor-independent
We are not tied to any manufacturer and recommend what suits your business – often adapting what you already have makes more sense than buying new.
Security from the start
Updates, antivirus protection, firewall and tested backups are part of our standard package, not an extra.
Remote first, on site when needed
We solve most issues via remote support, with no travel. For devices, cabling and projects, we come to you.
Everything documented
Devices, access credentials, licences and configurations are recorded. This keeps your IT transparent – for you as well.
New technology, with judgement
From cloud to AI, we only recommend something new if it really helps your day-to-day work and complies with data protection.
Partners
Our partners
We work with established manufacturers and know their products from everyday use. We are not tied to any of them: your needs decide which solution we recommend.
What we do for you
We take care of your IT as a whole or of individual areas – depending on what you need.
- Managed IT & Support – Remote support, on-site service, maintenance and monitoring.
- IT Security & NIS2 – Firewall, endpoint protection, updates, training.
- Backup & Recovery – Tested backups on site and in our Vienna data centre.
- Cloud & Microsoft 365 – Virtual servers, cloud storage, Microsoft 365 set up securely.
- Network & Wi-Fi – Cabling, Wi-Fi, VPN and connecting your sites.
- Phone Systems – Modern cloud and VoIP telephony, including on your mobile.
- Consulting & Projects – IT strategy, office moves, practice and office fit-outs.
- Hardware & Software – Independent selection, procurement and installation.
- AI Consulting – using AI sensibly and in compliance with the GDPR, with houdini as a privacy filter.
Who we work for
- Small and medium-sized businesses, from a single workstation to several locations
- Law firms and tax advisers
- Medical practices, group practices and primary care centres
Frequently asked questions
Questions about IT United
Can’t find your question? Call us on +43 1 2266 2260.
Who is behind IT United?
IT United GmbH is an IT service provider based in Vienna-Währing (Erndtgasse 9–11, 1180 Vienna). The managing directors are Christoph Wiesnagrotzki and Mauro Caprioli; the team comprises 14 people, 11 of them technicians.
Who does IT United work for?
Mainly for small and medium-sized businesses, for law firms and tax advisers, and for medical practices and group practices. More than 300 doctors in private practice are among our clients.
Which region does IT United cover?
On site in Vienna and the surrounding area as well as in Lower Austria. Via remote support, we also look after clients further afield.
Is IT United tied to particular manufacturers?
No. We are vendor-independent and work with partners such as Microsoft, Lenovo, Dell, Veeam, Hornetsecurity, Blue Shield. The choice depends on your needs, not on sales targets.
What sets IT United apart from large IT providers?
You have dedicated contacts who know your business, instead of changing hotline staff. At the same time, our team covers every area – from support, security and backup to telephony and AI.
Can I work at IT United?
We are always looking for people to strengthen our technical team, with a 4-day week if you wish. Open positions are listed on our careers page (in German).
Would you like to join the team?
We are always looking for people to strengthen our technical team – with a 4-day week if you wish.
Careers at IT United (in German)