Businesses & SMEs
Your IT department – without having your own IT department.
We adapt to your business, not the other way round: from occasional help to full support.
What does external IT support do for an SME?
External IT support gives small and medium-sized businesses the know-how of an IT department without having to build one: a dedicated team for support, maintenance, security and planning – paid as needed or as a predictable monthly fee.
We support over 500 clients with more than 3,000 workstations in and around Vienna – from sole traders to companies with their own IT department. You get exactly the service concept that brings you the greatest benefit.
- Planning and civil engineering offices
- Real estate & property management
- Education & tutoring
- Hospitality & leisure
- Retail & services
- Industry & manufacturing
- Research
- Agencies
- Associations & institutes
For support for law firms and medical practices, please read here: IT for law firms · IT for medical practices
Three ways to work with us
All models come with a personal contact and transparent billing.
On demand
Billed by time and effort
- Help when you need it
- Remote support and on-site service
- No long-term contract
Maintenance & Monitoring
Fixed monthly fee per device
- Updates and patch management
- Monitoring of servers and backup
- Endpoint protection included
- Support billed by effort
Full support
Flat rate, predictable
- Everything in “Maintenance & Monitoring”
- Support included
- Regular IT strategy meetings
- Documentation and licence management
AI in your business
AI that saves time every day – with data protection from the start.
From AI agents to automating recurring tasks: we show you where AI really helps in your business, set up permissions and data protection and train your team. For sensitive data, houdini makes names and account numbers unrecognisable before they are sent to the AI.
Discover AI Consulting- AI potential analysis for your processes
- Introducing AI agents securely
- Training and workshops for your team
- Automating emails, documents and forms
Does this sound familiar?
- You have started a business and need IT that fits from day one.
- Your business is growing and IT administration is done “on the side”.
- You are unhappy with your current IT service provider.
- Nobody knows for sure whether the backup works.
What you get with us
- Help usually right away via remote support
- Clear, understandable communication without jargon
- Structured documentation of your IT
- Fair prices and transparent billing
- Solutions that grow with you
Everything from a single source
Our services for your business
Managed IT & Support
Remote support, on-site service, maintenance and monitoring.
IT Security & NIS2
Firewall, endpoint protection, updates, training.
Backup & Recovery
Tested backups on site and in our Vienna data centre.
Cloud & Microsoft 365
Virtual servers, cloud storage, Microsoft 365 set up securely.
Network & Wi-Fi
Cabling, Wi-Fi, VPN and connecting your sites.
Phone Systems
Modern cloud and VoIP telephony, including on your mobile.
Consulting & Projects
IT strategy, office moves, practice and office fit-outs.
Hardware & Software
Independent selection, procurement and installation.
How we get started
Four steps to supported IT
Initial consultation
We get to know your business, your processes and your plans.
IT check
We record devices, software, network, security and backup and document everything.
Action plan
You receive recommendations with priorities and costs – and decide what we implement.
Ongoing support
Maintenance, monitoring and fast help from your dedicated team – in the scope you choose.
Security & NIS2
Even businesses that are not directly affected feel NIS2.
Larger clients increasingly ask their suppliers and service providers for proof of IT security. With documented, professionally supported IT, you are prepared for this. Find out more under IT Security & NIS2.
Go to IT Security & NIS2- Multi-factor sign-in and up-to-date software
- Tested, separate backups
- Documentation as proof for clients
- Awareness training for your team
“As a long-established spatial planning and civil engineering office, we pay particular attention to a smoothly running IT infrastructure that meets our requirements and standards.
As a company with more than 10 employees, it is extremely important for us to have a reliable IT partner at our side. Fast and efficient support and a friendly working relationship have always convinced us.
That is why we trust IT United.”
“IT United has supported my company in all areas of IT for several years now. Competent advice, good availability and quick implementation are important to me.
Whether computer hardware, Wi-Fi solutions or even video surveillance: I get competent advice and my requests are implemented quickly without my having to worry about the details. This lets me concentrate on my core business – professional real estate brokerage and planning and carrying out apartment renovations.
I have recommended IT United to clients and friends several times and have always received positive feedback. The service is excellent and the price is right too. What more could you want?”
Client quotes translated from German.
Frequently asked questions
Questions about IT support for businesses
Your question is not listed? Call us on +43 1 2266 2260.
When is an external IT service provider worth it?
As soon as IT is run “on the side” and takes up time that is missing from your core business – often with just a few workstations. At the latest when an outage would bring your business to a standstill, someone should be looking after updates, backup and security proactively.
What does IT support cost for a small business?
That depends on the number of workstations and servers and on the scope you want. You can hire us on a time-and-effort basis or agree on ongoing support at a predictable monthly fee. After the IT check you receive a transparent quote.
Do you also support businesses with their own IT department?
Yes. We support existing IT teams with projects, holiday cover, security, backup or individual systems such as network and telephony.
Does NIS2 affect my business?
Mainly medium-sized and large companies in certain sectors are directly affected. However, many smaller businesses feel NIS2 indirectly, because clients ask their suppliers for proof of IT security. We help with the assessment, implementation and documentation.
How quickly do you help when something goes wrong?
We resolve most issues directly via remote support. When hands-on work on a device is needed, we come on site in and around Vienna. Agreed response times are set out in the support contract.
Can we start with individual services?
Yes. Many clients start with one topic – such as backup, Microsoft 365 or a new phone system – and expand the collaboration later.
