Local backup
- Restore
- Very fast, even for large amounts of data
- Protection against fire, water, theft
- No
- Protection against ransomware
- Only if separated from the network
Typical use
Everyday restores of individual files and servers
Backup & Recovery Plan
Backup for businesses: backing up data is good. Getting it back is what counts.
We back up your data automatically – on site and in our data centre in Vienna – and regularly test whether restoring works.
What makes a good data backup?
A good data backup runs automatically, is stored in several separate places, is protected against attacks and is tested regularly with a real restore. Only the test shows whether a backup will really help in an emergency.
Many businesses have a backup that reports “successful” every day – and only find out when something fails that important folders are missing or the restore takes days. We back up 180 TB of client data every day and know what matters: not the backup, but the restore.
The 3-2-1 rule
Three copies, two storage media, one off site
The proven basic rule of every backup strategy – we add a copy that attackers cannot alter.
copies of your data
The original and two backups – if one fails, there is still another.
different storage media
For example, a backup device on site and storage in a data centre.
copy off site
Protects against fire, water damage and theft – with us, in our Vienna data centre.
Scope of services
What we back up – and how
- Servers, virtual machines and databases
- Workstations and notebooks, including when working from home
- Microsoft 365: Exchange, OneDrive, SharePoint and Teams
- Practice and law firm software with their databases
- Local backup for fast restores
- Replication to our data centre in Vienna
- Immutable backups against ransomware
- Daily checks and regular restore tests
Terms explained
RPO and RTO
RPO (Recovery Point Objective) describes how much work may be lost in the worst case – in other words, how old the last backup may be at most.
RTO (Recovery Time Objective) describes the maximum time a system may be down before it is running again.
We set both values together with you. They determine how often backups run and whether replication is needed as well.
Local, cloud or both?
Which backup makes sense for what
Data centre / cloud
- Restore
- Slower for large amounts, but independent of your location
- Protection against fire, water, theft
- Yes
- Protection against ransomware
- Yes, with immutable storage
Typical use
Emergencies and long-term retention
Our recommendation is almost always a combination of both. Read more in the article Cloud server or local server.
How we work
Four steps to a backup you can rely on
Inventory
Which data, servers and cloud services are there, and how quickly does each need to be running again?
Backup concept
We define what is backed up, how often, where to and for how long – tailored to how you work.
Set-up
We set up the backup on site and in the data centre and test the first restore.
Monitoring & tests
We check every backup and regularly test whether restoring works.
Recovery plan
When the server fails, every hour counts.
A backup alone doesn’t get your operations running again. The recovery plan defines who makes decisions, which systems must be running again first and how your team keeps working in the meantime.
- Contacts and availability in an emergency
- Order of restoration
- Documented credentials, licences and procedures
- Regular drills and updates
Frequently asked questions
Questions about backup and data protection
Your question isn’t listed? Call us on +43 1 2266 2260.
What is a backup?
A backup is a copy of your data on separate storage. If data is lost through a defect, a mistake, theft or an attack, it can be restored from the backup.
What is the 3-2-1 rule?
The 3-2-1 rule recommends three copies of your data on two different storage media, one of them off site. That way at least one copy survives almost any incident – from a failed hard drive to a fire.
How often should data be backed up?
As often as you can afford to lose work. For most businesses a daily backup is the minimum; important servers are often backed up several times a day. We decide this together with you.
Do I need a separate backup for Microsoft 365?
Yes, we recommend it. Microsoft keeps the service running, but a deleted mailbox or an accidentally overwritten file can only be restored to a limited extent. A dedicated backup of Exchange, OneDrive, SharePoint and Teams closes this gap.
Does a backup protect against ransomware?
Only if the attack can’t reach it. That is why we separate backups from the normal network and, where possible, use immutable storage that cannot be deleted even with stolen credentials.
How long does a restore take?
That depends on the amount of data and the type of backup. Individual files are usually back within minutes, a whole server within hours depending on its size. With virtual servers and replication, downtime can be reduced significantly.
Where is my backed-up data stored?
In addition to the backup on your premises, we replicate data to our data centre in Vienna. Your data therefore stays in Austria.
What belongs in an IT recovery plan?
Who is informed and makes decisions in an emergency, which systems are restored in which order, where credentials and licences are documented and how operations continue in the meantime. We create the plan with you and keep it up to date.
Further reading
