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Support hotline +43 1 2266 2266Support request: support@it-united.atEmailStart remote supportRemote supportDEEN
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Contact

We are here for you.

Already a client? Then you can reach support directly via the hotline or by email. For everything else, our office is happy to help – the initial consultation is free.

Support for existing clients

For faults and support requests, please contact support directly – that way your request reaches the technical team straight away.

General enquiries

Quotes, projects, orders or a free initial consultation: our office takes care of everything that is not a support case.

The fastest way

Which contact suits your request?

For faults, calling the support hotline is fastest: we can usually look at the problem straight away via remote support. For quotes and projects, an email to the office is handy, because we can send documents along with our reply.

Initial consultation

How the first conversation works

  1. Get in touch

    Call us or write us a few lines about what it’s about. We will get back to you and arrange an appointment.

  2. Initial consultation

    On site or by phone: we listen to what is working, what is bothering you and what is planned. The consultation is free and without obligation.

  3. Assessment

    You receive an honest assessment and, if you wish, a written quote – with priorities, so you know what matters first.

  4. Implementation

    You decide what gets done. After that, we look after your IT on an ongoing basis or complete the individual project – with no contractual lock-in.

Map section: IT United at Erndtgasse 9–11, 1180 Vienna Open in Google Maps
Map: © OpenStreetMap contributors
The IT United office in Erndtgasse with company cars parked outside

What you can expect

  • Free initial consultation without obligation
  • A personal contact for all IT questions
  • Short response times – usually immediately via remote support
  • Transparent quotes with no hidden costs

How to find us

IT United GmbH
Erndtgasse 9–11
1180 Vienna, Austria

Plan your route in Google Maps

Frequently asked questions

Good to know

Answers about the initial consultation, remote support and on-site service.

Does the initial consultation cost anything?

No. The initial consultation is free and without obligation. Afterwards, you can take your time deciding whether and what we should implement for you.

How does remote support work?

You download TeamViewer QuickSupport via the link on this page, start the program and tell us the ID and password it displays over the phone. We can only see your screen for as long as you keep the session open.

Is remote support secure?

A connection is only established if you start the program yourself and give us the access details. You can see what we are doing at all times and can end the session with one click.

Do you also come on site?

Yes. Many issues are solved faster via remote support; for devices, cabling, office moves and projects, we come to you – in Vienna and the surrounding area as well as in Lower Austria.

I am already a client – how do I reach support?

Via the support hotline +43 1 2266 2266 or by email to support@it-united.at. That way, your request goes straight to the technical team instead of being forwarded by the office first. For urgent faults, please always call.

Do I need to be a client already to call?

No. Feel free to call the office on +43 1 2266 2260 if you are currently supported by someone else or organise your IT yourself. We will tell you honestly whether and how we can help.

What should I prepare for the initial consultation?

It helps to know the number of workstations, the most important programs, existing contracts (internet, telephony, software) and a list of what is currently causing problems. If something is missing, that is no problem – we will gather the rest together.