AI Consulting
Artificial intelligence that really takes work off your hands.
We help you use AI sensibly, securely and in compliance with the GDPR – from the first idea to a solution that works in everyday life.
What can AI do for your business?
AI saves time wherever a lot of writing, reading and sorting happens: drafting letters and emails, summarising case files and medical findings, pre-sorting enquiries, finding knowledge in file shares. What matters is using it in a targeted way – and protecting confidential data.
Many businesses try out AI on their own: individual employees use freely available chat services, often with customer data and without any rules. That is risky and achieves little, because the AI does not fit the organisation’s own workflows.
We take the opposite approach: first the tasks that really cost time, then the right solution – with clear rules for data, permissions and responsibility.
- Drafting emails, letters and quotes
- Summarising long documents, case files and minutes
- Sorting enquiries in the inbox and preparing replies
- Finding information in file shares, mailboxes and databases
- Automating forms and standard processes
Why IT United
AI consulting from your IT partner
We know your systems, your software and your security requirements. That is why we do not plan AI in isolation but as part of your IT – with the same contacts you already know.
- Vendor-independent advice
- Data protection and IT security considered from the start
- Our own solution for confidential data: houdini
- Support after the roll-out, too
Our solution
houdini: use AI without confidential data leaving your organisation.
A privacy filter on your premises or in our data centre in Vienna: names, diagnoses, account numbers and passwords are replaced with placeholders before being sent to the AI model and put back into the answer – in chat as well as with AI agents.
Discover houdiniWhat we offer
From the first idea to a solution in daily use
You only take what you need – a single analysis, a training session or the complete roll-out.
AI potential analysis
We look at your workflows and show where AI saves time in practice – with effort, benefit and risks for each use case. You get a prioritised list instead of a strategy paper.
AI agents
Agents that prepare emails, create tickets or look up data. We set them up so that they only see and do what they are allowed to – with clear permissions and a log.
Data protection & EU AI Act
Usage policy, approvals, data processing agreements and documentation: we prepare the groundwork so that your team uses AI in a traceable and legally compliant way.
Training & workshops
Hands-on training with your own tasks: writing good instructions, checking results, avoiding typical mistakes and protecting sensitive data.
Automation
Recurring tasks – sorting the inbox, summarising documents, filling in forms – we combine with AI into workflows that run in the background.
Private AI with houdini
For confidential data: our privacy filter replaces names, diagnoses and account numbers before anything is sent to the AI – on your premises or in our data centre in Vienna.
AI in your sector
Typical use cases
- Drafting quotes and emails
- Pre-sorting and answering support requests
- Making knowledge in file shares and mailboxes searchable
- Summarising minutes and reports
- Summarising pleadings and case files
- Drafts for letters and statements
- Research in your own documents
- Client data stays protected by houdini
- Preparing doctor’s letters and summaries of findings
- Pre-sorting patient enquiries
- Easing the load on the phones with a voice menu and call-backs
- Patient data never leaves the practice in plain text
How to get started with AI
Four steps to AI that helps in everyday work
Initial consultation
Free and without obligation: where do you stand, what should AI make easier, and which data is involved?
Workshop
Together with your team, we collect and assess use cases and choose one to start with.
Pilot
One specific use case is implemented and tested in day-to-day work – with a measurable result.
Roll-out & support
Training, policies and ongoing support. What works is expanded.
Frequently asked questions
Questions about AI in your business
Can’t find your question? Call us on +43 1 2266 2260.
Can businesses use AI in compliance with the GDPR?
Yes, if data, providers and purposes are properly regulated. We clarify which data is processed, by which provider and on what legal basis, and put technical safeguards in place – for sensitive data, for example, with houdini, which makes personal data unrecognisable before it is sent.
What does the EU AI Act mean for us?
For most businesses that use AI as a tool, it is mainly about transparency, training the team and documentation. We help with a usage policy and the documentation; this does not replace a legal assessment of the individual case.
Which AI do you use?
We are not tied to any AI provider and choose the right model for each use case – based on quality, cost and data protection. Where data must not leave the building, we add local models or houdini as a privacy filter.
Do we need new hardware for this?
For most applications, no. Only if AI models are to run on your premises, for example for houdini, do you need a server with a graphics card – alternatively, houdini runs in our data centre in Vienna.
What are AI agents?
Programs that use AI to complete tasks on their own: preparing emails, creating tickets, looking up data. To make sure they do nothing wrong, they receive tightly limited permissions, and every step is logged.
How much does AI consulting cost?
That depends on the scope. The initial consultation is free; afterwards you receive a quote for a workshop, pilot or roll-out.
Further reading
Insights on AI
AI Act: transparency obligations from 2 August 2026
Read more
AI literacy obligation: what Article 4 of the AI Act means for you
Read more