Switch IT provider · Law firms & notaries
Switch IT provider – for your law firm.
Simple, secure, without downtime: we take over your firm’s IT in an orderly, documented way – including coordination with your previous provider.
How do I switch my law firm’s IT provider?
You arrange an initial consultation, review your existing contract together with your new IT provider and have the handover coordinated. IT United takes over access to the server, firewall, Microsoft 365, law firm software and WebERV, checks the backups and documents everything – without downtime and away from deadline-critical phases.
In a law firm, IT must not fail while deadlines are running, and client data demands particular care. That is why we plan the switch together with you and access only what is necessary for the takeover.
- Free, no-obligation initial consultation
- We coordinate the handover with your previous provider
- Work done outside office hours
- No switchover during deadline-critical phases
- Every access is documented
- Supported by a team of 14 people in Vienna
Warning signs
How can I tell it is time to switch?
Switching makes sense when IT problems slow down everyday work in the firm or you can no longer be sure that everything will work when deadlines are due. These are the signs we hear about most often in initial consultations:
Call back only the next day
When a deadline is running and WebERV (Austria’s electronic legal communication system) or your law firm software fails, a call back the next day is too late.
Nobody knows your law firm software
When there are problems with Advokat, jurXpert or notarXpert, the service provider refers you to the vendor – and vice versa.
Unclear backups
Files and client data are backed up, but nobody has ever tested whether the firm could actually be restored from them.
Questions on confidentiality remain open
Who has access to which files, and how are home working and mobile devices secured? Clear answers are missing.
Updates and replacements are left undone
Outdated Windows versions, expiring certificates or an old firewall – and nobody is planning the replacement.
Changing contacts
Every time, you have to explain your firm, your processes and your deadlines from scratch.
Process
How switching to IT United works – in 7 steps
The switch follows a fixed process so that nothing is forgotten and the firm can keep working throughout.
Initial consultation & inventory
We discuss what works and what is causing problems, and record workstations, servers, law firm software, dictation and existing contracts.
Review contract & notice period
Together we look at your support contract and time the switch so that there is no gap in support – and so that it does not fall into a deadline-heavy period.
Request the handover
If you wish, we coordinate the handover with your previous provider – factually and on an equal footing.
Secure & document access
Firewall, server and hypervisor, Microsoft 365 and email, domain and DNS, Wi-Fi, backups, licences, law firm software and WebERV connection: everything is taken over and recorded.
Security check & immediate measures
We check the backup, updates, permissions and remote access, and fix only what is immediately necessary. We plan larger changes together with you.
Transfer into ongoing support
Monitoring and remote maintenance are set up, and from now on we are your point of contact for all IT questions.
Completion & documentation
You receive complete documentation of your IT – it belongs to you, independently of us.
What we take care of
You do not have to negotiate with your previous provider yourself.
With your consent, we coordinate the technical handover directly with your previous provider – factually and without accusations. You are kept informed of every step and have a say in every decision.
We work with minimal intervention: at first we change only what is immediately necessary. Every administrative access is documented with date, purpose and content.
- Requesting login details and documents
- Taking over firewall, server, Microsoft 365, domain and Wi-Fi
- Checking and testing the backups
- Coordination with your law firm software vendor and WebERV provider
- New, complete documentation for you
Law firms & notaries
What happens to WebERV, law firm software and confidentiality?
These systems keep running during the switch. We take over the technical support and coordinate directly with the relevant vendors.
ERV and WebERV
The connection to Austria’s electronic legal communication system stays in place. We check access, certificates and signature cards including their expiry dates, and we are your point of contact if something goes wrong.
Law firm software
We look after the environment of common law firm programs such as Advokat, jurXpert and notarXpert, and coordinate with the vendor – without touching your software contract.
Confidentiality and client data
Access only to what is necessary, every administrative intervention documented, clear permissions for files and mailboxes. A data processing agreement goes without saying.
No downtime while deadlines are running
We agree the timing of changeovers with you. Work is carried out outside office hours, never during deadline-critical phases.
Checklist
The documents and access details you should have
The more complete this list, the faster and smoother the switch. If something is missing, that is no problem – that is exactly what the inventory is for.
- Support contract with your previous IT service provider (term, notice period)
- List of workstations, laptops, printers, scanners and dictation devices
- Login details or administrator access for servers, firewall and Wi-Fi
- Access to Microsoft 365 or your email provider (global administrator)
- Domain: which provider it is registered with, access to DNS management
- Licences: Windows, Office, antivirus, backup software
- Law firm software: vendor, contract number, contact person (e.g. Advokat, jurXpert, notarXpert)
- WebERV: provider and access, signature cards and certificates with expiry dates
- Dictation and speech recognition: licences and responsibilities
- Remote access for home working and court: how is it set up, and who has access?
- Where are the backups stored, who checks them, and when was the last test restore?
Why IT United
Your IT partner for law firms and notaries in Vienna
IT United is an IT service provider based in Vienna’s Währing district, supporting law firms, notary’s offices and tax advisers. We know the processes, the software and the confidentiality requirements from our daily work.
- A team of 14 people, with an office in Erndtgasse in Vienna
- Founding team with more than 20 years of IT experience
- Experience with Advokat, jurXpert, notarXpert, WebERV and dictation solutions
- Fixed contacts instead of a hotline queue
- Remote maintenance and on-site service in Vienna and the surrounding area
“IT United has been with us since we founded our law firm. Together we planned, designed and implemented our entire IT set-up.
We have grown considerably since then – today we are a team of around 15, and our IT has grown with us without our having to reinvent it. IT United looks after our servers, firewalls, backups, telephony, network and Wi-Fi.
With IT United we have a partner who understands our requirements as a law firm, thinks ahead and is reliably there when we need them.”
Frequently asked questions
Questions about switching IT provider
Answers on process, duration, WebERV and confidentiality.
How does switching IT provider work for a law firm?
In seven steps: initial consultation and inventory, review of the existing contract, request for the handover, takeover and documentation of all access, security check, setup of ongoing support, and completion with full documentation. IT United coordinates the steps; you decide on each one.
How long does the switch take?
That depends on the size of the firm and the state of the documentation. The technical takeover is often done within a few days; we time it around your notice period and quieter phases without a dense schedule of deadlines.
Will the firm have any downtime?
The aim is a switch without downtime. We schedule work on servers, network or law firm software outside office hours, and WebERV and your law firm program remain usable throughout.
How do I get login details and documentation from my previous provider?
As a rule, you request the documents from your previous provider – if you wish, we take care of the coordination. What exactly has to be handed over is usually set out in your support contract; we review this together with you.
Do I have to talk to the old provider myself?
No, not if you would rather not. With your consent, we coordinate the technical handover directly and keep you informed of every step.
What happens to WebERV, law firm software and signature cards?
These systems keep running. We take over the technical support, coordinate with the vendor of your law firm software and the WebERV provider, and keep an eye on the expiry dates of certificates and signature cards.
How is confidentiality maintained during the switch?
We access only what is necessary for the takeover and document every administrative access with date and purpose. We conclude a data processing agreement with law firms; we clarify details on professional confidentiality obligations in the initial consultation.
What happens to licences, domain, email and backups?
Licences, domain, Microsoft 365 and backups usually belong to the firm. We make sure the administrator access lies with you or with us, document everything and test that the backups can be restored.
What does switching cost?
The initial consultation is free of charge. The effort for the takeover depends on the size and condition of your IT; after the inventory, you receive a quote before any costs are incurred.