Switch IT provider · Businesses & SMEs
Switch IT provider – for your business.
Simple, secure, without downtime: we take over your company’s IT in an orderly, documented way – including coordination with your previous provider.
How do I switch my business’s IT provider?
You arrange an initial consultation, review the notice period and contract together with your new IT provider and have the handover coordinated. IT United takes over access to the server, firewall, Microsoft 365, domain and line-of-business software, tests that the backups can be restored and documents everything – without interrupting your operations.
In a business, sales, accounting and communication all depend on IT. That is why we plan the switch together with you, access only what is necessary for the takeover and then move your IT into ongoing managed IT support.
- Free, no-obligation initial consultation
- We coordinate the handover with your previous provider
- Work done outside office hours
- Admin access, domain and licences secured
- Every access is documented
- Supported by a team of 14 people in Vienna
Warning signs
How can I tell it is time to switch?
Switching makes sense when IT problems slow down everyday work or you are no longer sure your IT would survive an outage. These are the signs we hear about most often in initial consultations:
Long waits when something breaks
A workstation is down, the printer will not print, the VPN will not connect – and you wait hours or days for a call back.
No documentation
Passwords, licences, the network plan and contracts exist only in the technician’s head – or not at all.
Nobody tests the backup
There is a backup, but nobody knows whether the servers and data could really be restored in an emergency.
You do not hold the admin access
Microsoft 365, the domain or the firewall run on accounts belonging to the provider. Without them, you cannot get into your own IT.
Updates and replacements are left undone
Old server and Windows versions, a firewall without updates, expiring warranties – and nobody is planning the replacement.
Changing contacts
Every time you call, you have to explain your business, your locations and your line-of-business software from scratch.
Process
How switching to IT United works – in 7 steps
The switch follows a fixed process so that nothing is forgotten and your business can keep working throughout.
Initial consultation & inventory
We discuss what works and what is causing problems, and record workstations, servers, network, locations, line-of-business software and existing contracts.
Review contract & notice period
Together we look at your support contract and time the switch so that there is no gap in support – and so that it does not fall into a particularly busy period for your business.
Request the handover
If you wish, we coordinate the handover with your previous provider – factually and on an equal footing.
Secure & document access
Firewall and VPN, servers and virtualisation, Microsoft 365 and email, domain and DNS, Wi-Fi, backups, licences, printers and telephony: everything is taken over and recorded.
Security check & immediate measures
We check backup and restore, updates, permissions and remote access, and fix only what is immediately necessary. We plan larger changes together with you.
Transfer into ongoing support
Monitoring and remote maintenance are set up, and from now on we are your point of contact for all IT questions – at every location and for home working.
Completion & documentation
You receive complete documentation of your IT – it belongs to you, independently of us.
What we take care of
You do not have to negotiate with your previous provider yourself.
With your consent, we coordinate the technical handover directly with your previous provider – factually and without accusations. You are kept informed of every step and have a say in every decision.
We work with minimal intervention: at first we change only what is immediately necessary. Every administrative access is documented with date, purpose and content.
- Requesting login details and documents
- Taking over firewall, VPN, server, Microsoft 365, domain and Wi-Fi
- Checking the backups with a test restore
- Coordination with the vendors of your line-of-business software
- New, complete documentation for you
Businesses & SMEs
What happens to Microsoft 365, servers, business software and locations?
These systems keep running during the switch. We take over the technical support and coordinate directly with the relevant vendors and providers.
Microsoft 365, domain and licences
We secure the global administrator of your Microsoft 365 tenant, access to the domain and DNS, and an overview of all licences – so the keys to your IT are in your hands. More on Cloud & Microsoft 365.
Servers, firewall and backups
We bring servers and virtualisation, firewall and VPN into monitoring and maintenance. We check the backups with a real restore, not just by looking at the status message. More on Backup.
Business software, printers and telephony
ERP, accounting or inventory management keep running as usual. We look after the environment, coordinate with the vendor and also take over printers and the phone system – without touching your software contracts.
Several locations and home working
Branches, satellite offices and home workstations are taken over and documented just like head office. Changeovers take place outside office hours, without interrupting your operations.
Checklist
The documents and access details you should have
The more complete this list, the faster and smoother the switch. If something is missing, that is no problem – that is exactly what the inventory is for.
Good to know: as a result of NIS2, larger clients increasingly ask their suppliers and service providers for proof of IT security. Complete documentation is a good basis for this. Find out more under IT Security & NIS2.
- Support contract with your previous IT service provider (term, notice period)
- List of workstations, laptops, servers, printers and mobile devices – per location
- Login details or administrator access for servers, hypervisor, firewall and Wi-Fi
- Access to Microsoft 365 or your email provider (global administrator)
- Domain: which provider it is registered with, access to DNS management
- Licences: Microsoft 365, Windows and Windows Server, antivirus, backup software
- Line-of-business software (e.g. ERP, accounting, inventory management): vendor, contract number, contact person
- Phone system and internet connections: providers, contracts, access details
- Remote access and VPN for home working and other locations: how is it set up, and who has access?
- Where are the backups stored, who checks them, and when was the last test restore?
- Existing documentation: network plan, password list, emergency plan
Why IT United
Your IT partner for businesses and SMEs in Vienna
IT United is an IT service provider based in Vienna’s Währing district, supporting over 500 clients with more than 3,000 workstations – from sole traders to companies with their own IT department. We adapt to your business, not the other way round.
- A team of 14 people, with an office in Erndtgasse in Vienna
- Founding team with more than 20 years of IT experience
- Experience with Microsoft 365, servers, firewalls, backup and telephony
- Fixed contacts instead of a hotline queue
- Remote maintenance and on-site service in Vienna and the surrounding area
“As a long-established spatial planning and civil engineering office, we pay particular attention to a smoothly running IT infrastructure that meets our requirements and standards.
As a company with more than 10 employees, it is extremely important for us to have a reliable IT partner at our side. Fast and efficient support and a friendly working relationship have always convinced us.
That is why we trust IT United.”
Frequently asked questions
Questions about switching IT provider
Answers on process, duration, Microsoft 365, business software and NIS2.
How does switching IT provider work for a business?
In seven steps: initial consultation and inventory, review of the existing contract, request for the handover, takeover and documentation of all access, security check, setup of ongoing support, and completion with full documentation. IT United coordinates the steps; you decide on each one.
How long does the switch take?
That depends on the number of workstations, servers and locations and on the state of the documentation. The technical takeover is often done within a few days; we time it around your notice period and quieter phases in your business.
Will our operations come to a standstill during the switch?
The aim is a switch without downtime. We schedule work on servers, firewall or network outside office hours, and email, line-of-business software and telephony remain usable throughout.
Do you sign a data processing agreement?
Yes. Because our support may give us access to personal data held by your business, we sign a data processing agreement with you under Art. 28 GDPR. We access only what is needed for the takeover and ongoing support, and document every administrative access.
How do I get login details and documentation from my previous provider?
As a rule, you request the documents from your previous provider – if you wish, we take care of the coordination. What exactly has to be handed over is usually set out in your support contract; we review this together with you.
Do I have to talk to the old provider myself?
No, not if you would rather not. With your consent, we coordinate the technical handover directly and keep you informed of every step.
What happens to Microsoft 365, the domain and licences?
Microsoft 365, the domain and licences usually belong to the business. We make sure the global administrator and access to DNS management lie with you or with us, check who the licences are purchased through, and document everything.
What happens to ERP, accounting and other line-of-business software?
These programs keep running. We take over support for the servers, databases and workstations they run on, and coordinate directly with the vendor on updates or problems – without touching your software contract.
Our clients ask for proof of IT security (NIS2). Does the switch help?
Tested, documented IT is a good basis for this kind of proof. Whether your business falls under Austria’s NISG 2026 itself or is “only” affected as a supplier is something we clarify in the initial consultation; details are on our IT Security & NIS2 page.
What does switching cost?
The initial consultation is free of charge. The effort for the takeover depends on the size and condition of your IT; after the inventory, you receive a quote before any costs are incurred.